1. We do not offer phone sales or phone customer service we provide customer service through email so we everything can be tracked and easily saved
   
2. We do not have a paper catalog
3. We take credit card fraud seriously - We report every attempted fraud.  We track this in many ways including ip addresses. 
4. Buyers exact billing address must be used or the order will be deleted.  the billing address is the exact address where the bill is received for the card.  If you would like your order shipped somewhere else you can pay by money order.  contact us to pay by money order.
5. Tracking numbers may take up to 36 hours to update.
6. Payments will show up on your bill as wholesalehippiestuff@yahoo.com
7. colors and designs are random unless specified in the item description
8. We ship discreetly and we take our time packaging to avoid broken merchandise
9. We list our current shipping time on our home page (we update it whenever necessary)
10. We send shipping notifications via email when we ship (again tracking may take 36 hours to update
11. Our customer service email is cheapglassandgrinders@yahoo.com
12. If your order went though you will receive email confirmation.  If you dont receive confirmation your order did not go through. (unless you entered your email wrong.)
13. We ship small orders via USPS and large orders via ups
14. Buyers must be of legal age to order glass tobacco pipes
15. We ship from multiple locations in the USA
16. Our customers security and privacy is a top priority
17. we do NOT accept returns
18. we take special care and time packaging every order to avoid breaks.  After an order ships it's no longer our legal responsibility to cover any breaks during shipping.  We can offer shipping insurance through ups or usps.  you must request insurance at the time the order is placed.

We do not sell any product, equipment or material that is primarily used to manufacturing, concealing, converting, ingesting, processing, preparing, inhaling, or in any way ingesting any controlled substance. 

we understand everyone wants there stuff as quickly as possible (the world is very impatient) and we strive to ship as fast as possible. 

We get TONS of emails about orders just inquiring about when the orders will ship and status etc.  These emails are really starting to slow us down. 

 We ask that you please be patient and not inquire about your order unless 5 days have passed since you placed the order and you still have not received shipping notification. 

If you do send us a message about your order please include the order number.